Frequently Asked Questions
Maintenance
We turn the unit for the new renter and ensure everything is working properly. Lastly, it is professionally cleaned and sanitized.
Contact the Resident Services Office via email, the online portal, in person, or over the phone.
Maintenance requests are scheduled as they come in and are prioritized based on urgency.
If you are locked out during business hours, the office staff will provide access. If you are locked out after business hours, you will need to contact a locksmith.
Yes, as long as modifications are not made without prior approval.
Amenities
We offer a fitness center, outdoor and indoor pools and spas, a business center, tennis courts, a playground, basketball courts, a soccer field, a dog wash station, and a dog park.
Pools are open from 8:00 AM to 10:00 PM.
Yes, parking is available.
Standard appliances include a washer, dryer, refrigerator, microwave, dishwasher, and stove.
Washers and dryers are located inside all units.
Pet rent is $50 per month, and no pet deposit is required.
Yes.
Furnished units are available as needed.
Yes, six months is the shortest lease term available.
Packages are placed in Amazon Lockers or delivered to residents' front doors.
The fitness center is open from 6:00 AM to 11:00 PM.
The gym includes a variety of exercise equipment.
Quiet hours are from 10:00 PM to 8:00 AM. We do not have a communal space.
Admin
We accept both appointments and walk-ins.
We have on-site management.
Applications can be submitted online.
Application approval typically takes up to 72 hours.
Up-front costs include the security deposit and the first month's rent, or a prorated amount depending on your move-in date.
Have all your documents and move in funds ready for your move in day.
All rent payments are made through Bilt. We also offer Flex as a payment option if needed.
Rent can be paid through Bilt.
Alarm fees are $14.85 per month.
Water is included.
PG&E service must be established directly through PG&E. Trash and sewer services are billed monthly through the property.
Guests are allowed for up to 14 days within a 30-day period.
Rental Qualifications
We require 12 months of the most recent consecutive rental history.
Household income must be at least 2.5 times the monthly rent.
Income is verified through pay stubs, offer letters, and similar documentation.
We use On-Site to process credit screenings.
Location
Yes, there is a bus stop at the entrance of the property.
Hilltop Area.
West Contra Costa Unified School District.
Pinole Valley Dog Park is approximately 4.1 miles away.
Pinole Vista Crossing.
Starbucks is approximately 1.3 miles from the property.
Directions
We are located at 3400 Richmond Parkway, Richmond, CA, conveniently adjacent to the freeway entrance and exit.
Richmond Parkway
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